Customer Service FAQ
Welcome to the My Princess Academy Shop, the exclusive place to purchase beautiful My Princess Academy dresses (the school uniform), accessories and décor toys. Every princess product comes with an instant code that you receive after you complete your purchase to unlock a new level of games in My Princess Academy Each item also come with a special Princess Virtue that will help your princess grow from a Pixie Princess to a Crown Princess at home as well as online. Our representatives are available to assist you 24 hours a day.
Email: customerservice@MyPrincessAcademy.com
Phone: 877-572-9491
Should you have questions or get frustrated with our website, just pick up the phone and dial 877-572-9491. You'll be able to speak to a real person 24 hours a day, 7 days a week. In addition, this person will have direct knowledge and experience with the merchandise you're calling about.
Sign up to learn about special sales, exclusive offers and new merchandise by joining our email newsletter list.
Once your item(s) have left our warehouse, you will receive a Shipping Status email with further instructions on how to track the status of your order online. In order to give you the best shipping rates, some items may be sent in separate packages.
Need it now? We offer express shipping. See
shipping for more information.
Ordered it yesterday? Check your email for your tracking number. The tracking link will let you see where your packages are and when you can expect them to arrive.
We will charge your credit card as soon as you complete your purchase and ship your order within 24-48 business hours.
We promise our items will be as impressive in person as they appear on our website. However we understand that for whatever reason, sometimes things don't work out. Click here to see the
Return Policy.We do our best to offer up-to-date inventory status on our website. Should an item be out of stock, a red note will appear next to the item name with an estimate of when the item will be back in our warehouse.
Ship your gift directly to your favorite princess wrapped in our special gift packaging. We'll wrap your gift in princess themed tissue paper and gift wrap, and include your special gift message in card. If you can't find the gift option, you have picked an item that is too big to be put in a gift bag, like a castle canopy. All packages ship in an unmarked shipping box. Gift wrapping charge is $4.50 per item.